WHAT'S NEW - ABOUT OUR PRODUCTS - WHOLESALE - ORDERING & SHIPPING - EMAIL - RETURNS - FYI

NEW DESIGNS

 Q:  Can you send me a catalogue of your new designs?
                A:  We do not have a retail catalogue, but you can keep current with the entire line as it develops by joining our E-List.  We will contact you each season when new designs are added.  Our email policy is listed below.

Q:  If I join your E-List will you keep my e-address confidential?
                A:  Yes we will.  We never  share our e-mail list with anyone.  Too insure your privacy we always use BCC (blind carbon copy) when contacting you, in this way no one else ever receives your address.   We will send you information and invitations only a few times a year. We know from experience how annoying excess e-mail can be.

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OUR PRODUCTS

Q:  Where is the jewelry made?
                A:  All of the Ancient Artisan copyrighted jewelry is made in the USA.  We use 100% American labor and suppliers.

Q:  Can I order any of the designs in gold?
                A:  Yes.  We can cast in 14k, 18k or 24k gold in any color.  Email us the design style and the karat you prefer and we will give you an estimate on the cost.  A 50% non refundable deposit will apply.

Q:  What is the costume jewelry made of?
                A:  Costume jewelry is cast in pewter and plated in 23 karat gold, silver or brass.  Chains are of plated brass.  Costume earring posts and hooks are either surgical steel or 12 karat rolled gold .

Q:  Do you make clip style earrings?
                A:  Yes.  Just let us know the style you like and we will let you know if that style can be special ordered.

Q:  What sizes do the bracelets come in?
                A:  Linked bracelets come in standard 71/2 inch length.  We can reduce or increase the size for you as a special order if you do not see it already listed as an option.  Additional costs may apply.

Q:  How do I measure my ring size?
                A:  We have a policy of a 50% non refundable deposit for rings.  To avoid errors we strongly recommend a professional measurement from your local jeweler.   The good news is that we can create rings in 1/4 sizes for the most comfortable fit.

Q:  What if I have a problem with my purchase?
                A:  See RETURNS section below.

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WHOLESALE AND SPECIAL ORDERS

Q:  I have a store.  Can I get a wholesale catalogue?
                 A:  Please register as a Wholesale customer.  We will contact you via email usually within 48 hours to acknowledge your request. 

Q:  Do you make custom designs?
                A: We welcome special design projects for Museums and Catalogues.  For more information on special projects please call 212 533 5920. 

                A: In most cases we do not make individual designs for private customers.  BUT we have made exceptions in the past so let us know what you want and we'll see if we can help.

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ORDERING & SHIPPING

Q:  How long will it take to get my order?                      
                A:  We make every effort to ship as quickly as possible.  Our sterling gold and sterling designs are hand made to order, guaranteeing you a unique product well made. Most orders  are shipped in 8 to 10 days, but some can take up to two weeks to complete.  We will alert you via email with an estimated ship date when we receive your order.

Q:  I do not live in the USA.  Can I still order from you?
                A:  Yes you can.  You can use a credit card if it is from a USA based bank, or you can prepay in American dollars by certified check.  Shipping method and costs for all orders outside the USA will be determined by order.

Q:  How is my order going to be shipped?
                A:  In most cases we ship U.S. Post Office Priority Mail.  On occasion we use UPS ground service within the continental USA.  We email you the day your package leaves our studio with the method of delivery and estimated arrival date.

Q:  How do you figure your shipping charges?
                A:  We have decided to make our charges simple and inexpensive for you.  A base shipping and handling charge of $9.50 will be charged for the first $200.00 worth of  merchandise. Additional charges of $1.00 will be charged for each additional $100.00 up to $500.00  All orders over $500 are shipped FREE.

             A:  Shipping method and costs for all orders outside the USA will be determined by order.

                Example:
                Up to $200.00 = $9.50
                $201.00 - $300.00 = $8.50 + $1.00 = $10.50
                $301.00 - $400.00 = $8.50 + $2.00 = $11.50
                $401.00 - $500.00 = $8.50 + $3.00 = $12.50
            FREE SHIPPING on orders over $500.00. Free shipping must be to the credit card holders address only.

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E-LIST POLICY

 Q:  What is your E-List policy?
                A:  We never share our e-mail list with anyone.  Too insure your privacy we always use BCC (blind carbon copy) when contacting you, in this way no one else ever receives your address.   We will send you information and invitations only a few times a year. We know from experience how annoying excess email can be.

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RETURNS

Q:  What if I have a problem?
                A:  We are confident that you will be happy with your purchase. We work very hard to make sure each piece is the best we can offer.  If for some reason there is a problem please follow the steps below to attain authorization for a return or exchange.  No returns will be accepted without prior authorization.  Please follow the steps below.

1.      Contact us via email within three days of receiving your order.

2.      In your letter tell us about the problem in as much detail as possible.

3.      Save all packaging in case a claim has to be made with the shipping company or post office.

4.     We will take three to five days to review your issue and contact you with a solution.  Be sure to wait for an email with an authorization number before you make any returns.  Unauthorized packages will not be accepted.

5.     For authorized returns we suggest US Post Priority Mail as the most reliable.

6.     Changes of finish (and changes of mind) will be made at our discretion.

7.    AUTHORIZED EXCHANGE  Authorized exchanges must be shipped back to us at the customer's expense.  Reshipping new items will be charged at our usual shipping rates starting at $9.50 (see ordering and shipping above).

8.     AUTHORIZED RETURNS Authorized returns may be subject to a 16% restocking fee.  This fee is calculated using the amount charged to the customer's credit card.

Please be sure to contact us within three days if you have a problem. We have found that most problems can be solved quickly and without tears. We want all of our customers to have the best experience possible shopping with Ancient Artisans.

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FYI

 Q:  What is The Shape of Lies? 
            A:  That’s the number one question we are asked almost every day.  The Shape of Lies is the name of our storefront in Manhattan's East Village.  We have been living and working in the the same location since 1979 and look forward to many years to come.

Q:  But why do you call your store The Shape of Lies? 
            A:  That's an easy one.  We make replicas of museum pieces from around the world.  The name fits what we do and has a certain mystery which we love.

 Q:  Can I visit The Shape of Lies?
            A:  Yes you can.  We  always enjoy meeting our on line friends.  If you are planning to visit check The Shape of Lies link to see our current store hours or give us a quick call at 212 533 5920.

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